Please choose from the following help options:
How To's:
Frequently Asked Questions:
What are the benefits of becoming a registered user at sasktel.com?
Benefits include:
- Conduct business online with SaskTel
- One user name and password to remember
- One profile to manage
- One log in to access multiple online services such as the online store and eBill
- Easily subscribe to the online services that you choose to access
- Group multiple SaskTel and Mobility personal and business accounts under one user name
- Do all this in a secure environment.
Back to Top
How do I become a registered user?
If you are new to SaskTel online services, you will need a Web ID number and PIN to register, which you can get by calling 1-800-SASKTEL and following the options to select your choice. Use your Web ID to create a user name and password on the New User screen. You will then have to complete your profile, after which you will have the option of subscribing to services, adding more accounts, managing your profile, etc.
Back to Top
What is a Web ID number and PIN and how do I get one?
You will need a Web ID number and PIN to register to use SaskTel online services, which you can get by calling 1-800-SASKTEL and following the options to select your choice. You will need a Web ID for each account you would like to use with online services.
Back to Top
Why do I need a Web ID for each customer account number?
One Web ID number for each account allows us to provide the greatest amount of flexibility while maintaining high security for our customers.
Back to Top
Why can I only use my Web ID number and PIN once?
To ensure your privacy and security, we only allow you to use your Web ID once.
Back to Top
I forgot my Web ID number and PIN. What should I do?
Call 1-800-SASKTEL.
Back to Top
What do I gain from adding more accounts?
Adding more accounts to be used with online services will allow you to use more than one SaskTel account all under one User Name and Password. (eg. pay eBills for a business and residential account).
Back to Top
I had an eBill account previously. Do I have to re-register?
If you had full access to your eBill account, your eBill account has been automatically converted to Web ID. You can log in using your eBill user name and password. You will be asked to update your profile information in order to complete the conversion.
If you recently subscribed to eBill and had not yet upgraded from temporary to full access to your eBill account, you will have to call 1-800-SASKTEL to get a Web ID and register as a new user. SaskTel made an effort to upgrade everyone prior to the Web ID conversion; however, we may have missed you. We apologize for your inconvenience.
Back to Top
I had an online store account previously. Do I have to re-register?
SaskTel converted some registered online store user accounts to Web ID. For security reasons, we were only able to convert certain customers who had placed an order after November 2002. If you placed an online store order after November 2002, you can log in using your online store user name and password. You will be asked to update your profile information in order to complete the conversion. If you did not place an online store order after November 2002, please get a Web ID and register as a new user.
Back to Top
Will I still receive my paper bill in the mail if I add an account to eBill?
For SaskTel accounts, your paper bill will be turned off immediately. For Mobility accounts, once you permanently activate your account on eBill, your paper bill will no longer be mailed to you. Instead, you will receive notification via email that your monthly bill is available for online viewing and payment.
Back to Top
Can I access my home and my business information with one user name and password?
Yes. Once you have registered, you can add SaskTel and Mobility personal and business accounts under one user name and password. Simply get a Web ID number and PIN for each account you want to include, then visit the Add more Accounts page in your profile.
Back to Top
What if I don't register?
You can "window shop" in the store and still find all the information on our products and services that you want. You will only be required to register when you wish to order something online or use eBill.
Back to Top
I forgot my password. What should I do?
When you register for the first time, we ask you to choose an easy to remember password, with a challenge question and answer.
When you are at the online profile login screen, select 'Forgot Password' from the menu on the left side of the page and follow the instructions given. You'll need to provide your user name. Your challenge question will then be presented to you. If your answer matches the answer you provided initially, your password will be reset and a temporary password will be emailed to you. Please make sure you reset your temporary password immediately.
Back to Top
How do I update my profile?
Log in to your account. On the online profile page, you can edit your profile information, change your password, sign up for services, cancel services, and add more accounts.
Back to Top
Why don't I see some of the services I want to subscribe to?
Some services are available based on which accounts have been added. Not every service is available to every customer. If a service is not listed on the Sign Up for Services page, that service is likely not available to you. By adding additional accounts, you may be eligible for more services.
For example, eBill is currently only available to residential and small business customers. If you have a business account added, but eBill does not show up in the list, you are likely not eligible. If you also add your residential account, you should see eBill listed as an option. If you have questions about whether you are eligible, call 1-800-SASKTEL or contact your business representative.
Back to Top
What services are currently available to use with my user name and password?
Currently, eBill and the online store are available. Additional services will be available in the future.
Back to Top
Who is eligible to become a registered user?
Anyone with a SaskTel customer account number can become a registered user. If you do not have a SaskTel account, please contact us and we'll set one up for you.
Back to Top
Can I be a registered user if I don't have a SaskTel account?
No, you must have a SaskTel account. If you do not have one, but would like an online user name and password, we can set up a new account for you. There will be no charge for having the account.
Back to Top
Who can I call if I require assistance?
Please call 1-800-SASKTEL.
Back to Top
